Elevating Luxury Shopping on Mobile for Neiman Marcus.
Brief
Neiman Marcus partnered with Bloomreach to elevate their mobile shopping experience using advanced search and personalization tools. I helped redesign the mobile interface to deliver a more intuitive, personalized experience that boosted engagement and conversions—especially during peak holiday seasons. The result was a smoother, more tailored journey for fashion-forward shoppers.
TEAM





Employer
Bloomreach
Timeline
Oct 2016 — Dec 2016
MY ROLES
Background
Neiman Marcus, a luxury fashion retailer, sought to improve its mobile e-commerce platform to provide a seamless and personalized shopping experience for its customers. Despite having a robust online presence, the existing mobile app struggled with user engagement and conversion. To address these challenges, Neiman Marcus partnered with BloomReach to leverage its big data-driven e-commerce tools, aiming to build a mobile experience that aligned with the brand’s premium positioning while driving user engagement and conversions.
Approach
Complex Search Functionality
Users found the existing app navigation cumbersome, particularly when searching for specific luxury products or filtering by designer.
Checkout Abandonment
A notable number of users abandoned their carts during the checkout process, suggesting issues with the flow and user confidence in the process.
Lack of Personalization
The app lacked personalized features, resulting in users seeing generic products and offers, which did not align with the expectations of a luxury shopper seeking a tailored experience.